TERMS AND CONDITIONS OF SALE

Our offers are designed by digital value creators (DVC) Ltd. and produced by FLUEGGE Productions, our inhouse unit. In compliance with digital value creators (DVC) Ltd. Switzerland terms and conditions the following payment terms and order processing details are the following:

1. The client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing.
2. Our invoices are payable within 14 working days, unless another payment timeframe is indicated on either the invoice or the order. In the unlikely case that payments are not completed, partly made or delayed, we reserve the right to remind you two times and herein we will send you two reminders in writing via Email and/or per Mail. In case the payment is still incomplete or due after the second reminder, a 12% charge of the owed amount is added. A formal written letter will be submitted. In the event of non-payment by the due date and reminder, digital value creators (DVC) Ltd. Switzerland will be authorized to suspend any provision of services without prior warning in the event of late payment.
3. If a payment is still outstanding more than sixty (60) days after the due payment date, digital value creators (DVC) Ltd. Switzerland reserves the right to call on the services of a debt recovery company. All legal expenses will be payable by the client.
4. Certain countries apply withholding at source on the amount of invoices, in accordance with their internal legislation. Any withholding at source will be paid by the client to the tax authorities. Under no circumstances can digital value creators (DVC) Ltd. Switzerland become involved in costs related to a country's legislation. The amount of the invoice will therefore be due to digital value creators (DVC) Ltd. Switzerland in its entirety and does not include any costs relating to the legislation of the country in which the client is located.
5. digital value creators (DVC) Ltd. Switzerland undertakes to do its best to supply performant services in due time in accordance with the agreed timeframes. However, none of its obligations can be considered as being an obligation to achieve results. digital value creators (DVC) Ltd. Switzerland cannot under any circumstances, be required by the client to appear as a third party in the context of any claim for damages filed against the client by an end consumer.
6. In order for it to be admissible, digital value creators (DVC) Ltd. Switzerland must be notified of any claim by means of a letter sent by recorded delivery to its registered office within 7 days of the delivery of the goods or the provision of the services.
7. All our contractual relations will be governed exclusively by Swiss law.

8. Terms and Conditions for Goods and Services: 

   1. Discretion is guaranteed for any shared data and / or insights by clients. Sharing referes to oral, written, or submitted data and insights. Client is exclusively responsible to ensure compliance standards by their affiliation. Data and insights will be deleted upon completion of client engagement.
   2. Services are excluded from returns.
   3. Digitally consumable products such as eBooks, digital tutorials, online trainings and coaching, mentoring and online presentations are excluded from returns. 
   4. Overall Shipping & Service Lead Time estimated 6 to 14 work days. Execution of delivery starts upon first payment receipt / pre-payment / according to payment plan.
   5. Return charges are subject to client and require client taking care of original packaging, customs duties (if applicable) and any other delivery / submission duty.
9. General Terms and Conditions apply in addition. Their full outline can be accessed here.